FAQs

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at timelesscharmsbusiness@gmail.com. Please note that returns will be provided with a return label. 

What payment methods do you accept?

We accept secure online payment methods available at checkout. All payments are processed through trusted and encrypted payment gateways.

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are processed for shipping. Once an order has been shipped, changes or cancellations are no longer possible.

Do you ship internationally?

Yes girl, we ship internationally. Delivery times vary by destination.

How long does shipping take?

Shipping times vary by location:

United States: 2–6 business days

Worldwide: 14–21 business days
Delivery delays may occur due to factors beyond our control.

Do you offer free shipping?

Yes 🎉 We offer FREE shipping on all orders.

Can I track my order?

Yes. Once your order ships, a tracking number will be added to your order details and sent via email so you can monitor delivery progress.

What if my item arrives damaged or incorrect?

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your order with photos, and we’ll help resolve the issue.